Download or print latest bill error

[Anonymous]

Each time I click the "download and print latest bill" link the compantion tab opens like normal but then I get an error.

Retry also gives the same error and it asks me to copy the text that is at the bottom of this.  

Edit: this has been for 5 days so far. It is not a new error

I need to download VAT bills for work purposes.

Diagnostic Information 
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1001108495&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=00cbc00c-b9e9-4cc9-a550-2cc0af53a732
   Error Code: o20x13212072ae 
   Userid: unauthenticated 
   Date/time: 20/07/2017 11:18:15

[Anonymous]

Not working for me either. It never lets me access the bill for the second phone on my account.

[MI5]

It's a known fault that o2 have been investigating for weeks now.
Many more threads on here so you are not alone.
@Martin-O2 is this not resolved yet?

[Cleoriff]

Very poor that this has been allowed to drag on for so long....

[Martin-O2]

Hi guys I can confirm that this issue has been reported and is being worked on. Unfortunately I don't have an ETA on when this will be fixed. I'll update the community as soon as I have news. 

[Martin-O2 · Accepted solution]

Hi guys, 

Due to the number of threads popping up around this issue I'm locking this one and asking that you discuss it over in this thread, which will be the main thread for updates on this issue. I didn't want to merge as it would be confusing due to the number of different conversations.