Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

why can't I remove my family bolt on

I want to remove family bolt on but it will not let me

Resolved! Data roaming off or on while on o2 Travel?

Hi, I'm in the States at the moment. I am on O2 Travel for £4.99 per day. However, I'm not clear whether I should have my data roaming off or on. I was always under the impression that it should be kept off to avoid massive charges. But does being on...

Resolved! International Charges?

Sorry if this has been posted about recently but I have been unable to find any information relating to this. I'm currently living in Thailand, and using a local sim card. When I check my pay monthly O2 sim, I always switch off mobile data before cha...

Voicemail and data

How do I find out my voicemail number I entered my mobile number and it just ads me to leave a message not listen

Resolved! credit

I recently charged my credit. Today it says its empty so I checked my texts and for some reason O2 has taken out 10 pounds for some kind of bundle or whatever. When did I ever give consnet for you people to take the money out.

Resolved! changing address

Hi, I want to change my address because I want to upgrade, but I am not able to do so on the website because it requires me to type in a verification code which i cannot recieve because i have lost my phone. Are you able to change my address for me o...

Resolved! New Roaming Rules - took out tariff specifically for international data.... reduction due

I upgraded to an iPhone 7 and took out a more expensive tariff than I usually would due to an offer of unlimited data usage in Europe. Given that European legislation has now changed, effectively abolishing roaming charges, should I now be eligible f...

Resolved! Transfer number and balance

Hi folks I currently have an O2 PAYG sim with Big Bundle auto top ups. I would like to transfer the remaining balance to another SIM for my daughter to use up and transfer my number to a different SIM from another provider (GiffGaff). Which do I do f...

Resolved! SIM Swap issues/delay

24hrs ago I completed the online form to swap my payg micro-SIM (in my old phone) for a new payg nano-SIM (in my new phone, Moto G5 Plus). The swap has failed - O2 deactivated my old phone within an hour, but I am stuck with no working phone, and no ...

can't use phone after keeping old number

last saturday i filled out the form to keep my old number, now i cant send or receive text messages and I can't receive calls, I can make them though. I got through to live help on this site but it was 30 minutes of run arounds, clean sim, go to sett...

O2

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