Solved: I lost my SIM. How do I get another?

Anonymous · ‎27-07-2017

I lost my SIM. How can I get a replacement and keep the old number? Can I do it on line or over the phone?

adamtemp64 · ‎27-07-2017

If near an o2 shop do it there with proof of identity or over the phone etc rreport the sim as lost to prevent charges http://www.o2.co.uk/contactus

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64 · ‎27-07-2017

If near an o2 shop do it there with proof of identity or over the phone etc rreport the sim as lost to prevent charges http://www.o2.co.uk/contactus

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

jonsie · ‎27-07-2017

Once you get the new sim you will have to call again to have the block removed from the account. They won't send a live SIM through the post in case it goes missing again.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎27-07-2017

Help guide here
https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎27-07-2017

Hey @Anonymous sorry to hear you lost your SIM! 😞 Please do follow the advice given above. It would be great to hear how you're getting on and if there's anything else the community could help you with? Cheers

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