Solved: Unable to print off my bill

Anonymous · ‎21-07-2017

Hi,

Getting an error message "DASH_ERR04: The account number in the target address is invalid" when trying to print off a bill. Not working in Chrome or Edge, have deleted cookies and all that stuff. I have 2 phones included in the account and it works for one and not the other. Help!

Martin-O2 · ‎27-07-2017

Thanks @adamtemp64!

@Anonymous Thanks for taking the time to post about this. We have a main thread going on the bill download situation and would like to keep the conversation in one place. As such I'll lock this thread and ask that you discuss in this thread. I'll be updating that thread as soon as I have more info.

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View solution in original post

Anonymous · ‎21-07-2017

Try a different browser. Edge is known to not support myo2

adamtemp64 · ‎21-07-2017

A known issue https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/DASH-ERR04-The-account-number-in-the-target-add...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎21-07-2017

Forum is full of this if you do a search.
O2 have been investigating it for weeks and getting nowhere with it!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-07-2017

Thanks for the replies, have reported to customer services. For a well known issue, I was getting a bit of a blank look down the phone - will wait and see.

MI5 · ‎27-07-2017

That surprises no one!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎27-07-2017

O2 would have you believe there are no current issues....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

adamtemp64 · ‎27-07-2017

@Martin-O2 another one to be locked and directed to main thread menntioned above ?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎27-07-2017

Yes, everything is fine with O2. It's the customers at fault!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎27-07-2017

@adamtemp64 wrote:
@Martin-O2 another one to be locked and directed to main thread menntioned above ?

And needs to be moved out of O2 Home as well.....

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