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O2 Inoice Download on IPad not working

Anonymous
Not applicable

on ‎13-10-2017 15:09

on ‎13-10-2017 15:09

I cant access or download O2 Ivoces on my iPad for printing off - can you advise please - thank you

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MI5
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on ‎13-10-2017 15:19

on ‎13-10-2017 15:19

See help here - is there a specific step where it fails?
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-do-I-get-to-the-Download-Bill-page/ba-p/101...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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‎14-10-2017 12:28 - edited ‎14-10-2017 12:32

‎14-10-2017 12:28 - edited ‎14-10-2017 12:32

I have found that going into my browser's cookie store and removing all cookies containing "o2" helps restore this function.

 

Whilst not iPad-specific, some Screenshots here show how to do this selectively on Chrom on Windows and sorta how on Android

 

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Clearing-O2-cookies-in-Chrome-on-Andr...


Good luck!

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Martin-O2
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on ‎16-10-2017 13:44

on ‎16-10-2017 13:44

Hey @Anonymous have you had any joy getting your invoices downloaded? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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