O2 Increase Prices for Pre and Post 23rd January 2014 contracts

[davethorp]

O2 have found a loophole around the OFCOM ruling it would seem and have announced an increase of 2.7% with effect from 1st March 2014 for ALL customers regardless of whether you signed up before or after the ruling came into effect.

Standard tariff customers will have their whole tariff increased by 2.7%. Refresh customers will have the airtime only element of their tariff increased by 2.7%. The handset element of refresh tariffs will be unchanged.

Details at http://www.o2.co.uk/desktop/prices

Also posted in the thread discussing the OFCOM ruling but I thought this merited its own thread too

[Anonymous]

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@Anonymous wrote:

Kyle,

I don't expect personal replies, but I do expect a response, filtered through the community team. Now that this place is run by O2 and not some gawd awful moderating company, that were partly responsible for killing the boards off, I expect better from O2. But there again, do I really?

Were you and others like you encouraged to come to these forums to help out? There was a sudden rush of O2 staff when the place was dying.

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Haha, nope. I'd be really quite put off if I was asked or expected to come here for free...

Didn't mean to sound snarky or anything as I do actually agree with you, I think it would be neat if there were people on here as you said with BT, sounds great. As far as I'm aware there aren't any plans for that (that I'm aware of), however it's a huge company so I could be completely wrong there. You can usually get an actual official(-ish) response using facebook or twitter, although with facebook you'll have to wade through the all caps hysteria and abuse that people seem to love to post on there before you can get to anything useful.

[adamtemp64]

@Anonymous welcome back.

Perhaps talk later via pm

[adamtemp64]

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@Anonymous wrote:

This is the sort of thing that should be happening.

Community Manager......

http://community.ee.co.uk/t5/Announcements-News/Terms-amp-Conditions-update/m-p/92416

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But this is the same as o2 price increase moving to ee will still allow a rpi increase same as o2 t&c I think only 3 has reworded in the spirit of the which campaign even vodafones says we may change prices.

The which campaign failed and ofcom just wanted better clarity to the t&c and o2 has complied to them.

[Anonymous]

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@adamtemp64 wrote:

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@Anonymous wrote:

This is the sort of thing that should be happening.

Community Manager......

http://community.ee.co.uk/t5/Announcements-News/Terms-amp-Conditions-update/m-p/92416

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But this is the same as o2 price increase moving to ee will still allow a rpi increase same as o2 t&c I think only 3 has reworded in the spirit of the which campaign even vodafones says we may change prices.

The which campaign failed and ofcom just wanted better clarity to the t&c and o2 has complied to them.

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I agree Adam, EE are looking suspiciously, suspicious. But even with two RPI increases in a two year contract, I won't be paying anything like I will with O2. I m not due to make a move until May/June and by that time I will know much more. What I was highlighting in this post was the fact the community manager was having a useful input in the forums as opposed to dishing out cyber happy pills.

Edit: I have just realised that Leonard has gone. That must have been a relief for everybody? How much has that smiley just cost me?

Incidentally, I have never paid for a single MMS yet use smileys all the time. Is that because I have MMS turned off on my iPhone? I must keep up to date!

[a_hcir]

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@Anonymous wrote:

Incidentally, I have never paid for a single MMS yet use smileys all the time. Is that because I have MMS turned off on my iPhone? I must keep up to date!

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Smileys will only send as MMS messages if they are one of the new breed of extended smileys (i.e. not easily representable by text like ye old etc).  If you're using imessage to send them they won't cost you, either.

[Anonymous]

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@a_hcir wrote:

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@Anonymous wrote:

Incidentally, I have never paid for a single MMS yet use smileys all the time. Is that because I have MMS turned off on my iPhone? I must keep up to date!

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Smileys will only send as MMS messages if they are one of the new breed of extended smileys (i.e. not easily representable by text like ye old etc).  If you're using imessage to send them they won't cost you, either.

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Its probably the old types I use, being the old grunter that I am. Cheers!

[darrengf]

Well my friend was due for a new phone yesterday and went to CPW, She was told the Tarrifs and suggested a phone on o2, She wasnt told the RPI.
She knew something wasnt right so called me first to check.
I advised that prices will be going up in March and each year after and told her the new price in March. All I did was tell her regarding the changes which the Shop assitance didnt and said it was this price a month (That isnt the case is it!)
She went to three and got it from there instead.
 
Went to o2 last night with a mate for his Upgrade, I had to ask about this RPI once he signed all the contract.
So are they not supposed to say before hand and I can tell you that both o2 shops were empty while we were there. Other Mobile networks were ok and P4U was busy as well.
 
I think its just a shame whats happened, People understand increases, but this was done underhanded and staright after Ofcom rule.
 
People im affraid dont forget easy as well and with seeing the ammount of negative comments on Twitter every time o2 put something on there, I can only assume that people are angry and bitter.
 
I understand Busineses and get increases as well, This however could have been handeled much better. Shops also need to be much more upfront as next they will be another backlash.

[davethorp]

There's been a couple of reports on here of other people being advised about the increase at sign up and then cancelling the sign up and leaving the store.

My first account terminated this morning after using my PAC code. Another account will have its termination letter sent tomorrow and the final will be terminated in April when I can pay it off.

I cant see how this can be anything but a total disaster for O2. New sign ups are being affected. People are leaving left right and centre. The only plus for them is that they may not have to spend the often quoted £1.5million per day on improving the network if no one is using it

[Anonymous]

Well. 16 years with O2 and have cancelled today. Can't do anything about the price rises, only way to show we don't like them is leave. Which is what I've done. As have 8 of my family members.

I know in the grand scheme of things it makes no difference to O2 but since it's the only option, it's the one I've taken.

[Anonymous]

Ouch. That will have hurt. It is still being reported that it is taking over an hour to get through to cancellations although in reality Customer Services can issue PAC or cancel contracts. Retentions are only if you want o2 to offer a better deal to stay.

PR disaster o2.

@Toby would be interesting to know how many have left as a result of the PR disaster and price increases. After all the customer gains are we now going to see a contraction of the business for a while?