Solved: Not taking money out of Balance

Anonymous · ‎01-03-2014

Hi I was wondering why my £10 for PAYG Go Go hasn't been taken out of my balance. I converted some of my rewards to balance this morning, and it still hasnt taken anything out to pay for my tarriff. Doesn't O2 accept rewards balance as a payment?

MI5 · ‎01-03-2014

As I understand it you have to actually top up with credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎01-03-2014

As I understand it you have to actually top up with credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎01-03-2014

Hi.

The t&c from O2 say not.

However I've used my rewards before to help pay my payg payment.

If you call them in 4445 or use live chat they should be able to help.

Anonymous · ‎01-03-2014

MI5 is correct, you require real money funds to pay for your tariff.

Anonymous · ‎01-03-2014

Yet I have a payg account and have used the rewards conversion to pay for my tariff.

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