23-01-2014 12:24 - edited 23-01-2014 12:25
23-01-2014 12:24 - edited 23-01-2014 12:25
O2 have found a loophole around the OFCOM ruling it would seem and have announced an increase of 2.7% with effect from 1st March 2014 for ALL customers regardless of whether you signed up before or after the ruling came into effect.
Standard tariff customers will have their whole tariff increased by 2.7%. Refresh customers will have the airtime only element of their tariff increased by 2.7%. The handset element of refresh tariffs will be unchanged.
Details at http://www.o2.co.uk/desktop/prices
Also posted in the thread discussing the OFCOM ruling but I thought this merited its own thread too
on 05-02-2014 16:37
on 05-02-2014 16:37
@a_hcir wrote:
It's funny you mention comparing it with gas & electric prices - I'm on a FIXED contract until 2015 - I pay the exact amount for a term or kWh each year without any unexpected increases! Poor analogy!
No it isn't, many hundreds of thousands are not on fixed tariffs, and in case you hadn't noticed you will pay the increases even of you are, just a bit later that's all.
on 05-02-2014 20:58
on 05-02-2014 20:58
I haven't been around for a while and this thread reminded me why I stay away. I notice that there has been no official comment from O2 in this thread. Is it the case that the O2 community are too busy organising party games to encourage members to stay around or is the case that commenting on O2 policy is not their remit? I would suggest this subject is too hot to handle.
I am pleased to say that starting Monday, my new wife will be obtaining her PAC, to move to EE in response to this apparent and not for the first time, unsavoury move to increase the coffers. Should EE increase their prices too, we will still be quids in, as they offer the same tariff, £2 per month cheaper, 1Gb of data more per month and the handset free. I suppose she could battle it out with O2 retentions, but we both feel that the time is right to give our business to a network that is much less elitist. The EE 4G signal is far greater where we live and in the surrounding area.
I will follow her lead in May and it can't come soon enough.
With regard to these, once incredible boards, I won't miss what they have become. How Adam(temp) stays here is beyond me, I thought he would have gone a long time ago, pretty much like myself. Perksie, is unique, a real superstar, but I get to look at nude photos of him every time I log onto Facebook and I consider myself very fortunate to be able to do so.
It would be incredibly sad to hear of people leaving here because of O2's belligerence, but it would not surprise me. There aren't many of the old regulars left, particularly the ones that are not affiliated to O2.
Good luck everybody and let your wallet do the walking. O2 provide a service, never be slave to them or their dubious ways.
on 05-02-2014 21:05
@Anonymous wrote:I haven't been around for a while and this thread reminded me why I stay away. I notice that there has been no official comment from O2 in this thread. Is it the case that the O2 community are too busy organising party games to encourage members to stay around or is the case that commenting on O2 policy is not their remit? I would suggest this subject is too hot to handle.
Well this is a customer forum, so by design there will be no official replies, just other customers trying to help each other out. Always sad to see people leave, but good luck with EE.
on 05-02-2014 21:08
on 05-02-2014 21:08
I suspect any official O2 comment would just be the same copy and pasted rubbish they are spouting out to anyone who complains.
Re moving to EE I did read today that they were amending their T&Cs possibly in response to the OFCOM ruling. 3 have categorically stated that they wont increase prices mid contract (and they are where I am headed to the second O2 unlock my phone). I beleive Tesco and Vodafone have made similar claims.
Sadly it seems a lot of people are letting their wallet do the walking. I'm porting one account out as soon as O2 unlock my phone (which is a whole other issue), another will have notice served at the weekend and the final one will be terminated in April
on 05-02-2014 21:12
on 05-02-2014 21:12
on 05-02-2014 21:54
on 05-02-2014 21:54
@Anonymous wrote:
Well this is a customer forum, so by design there will be no official replies, just other customers trying to help each other out. Always sad to see people leave, but good luck with EE.
I've never understood this, other customer forums I've been involved with have company representatives who answer questions in an official capacity as well.
In the case of my broadband provider, the customer forum is invaluable - reporting faults on there allows you to skip the hours tedious hold music and level 1 support questions, and if you are "low hanging fruit" other customers help out before any official support advisors on the scene.
Would be wonderful if o2 did the same, rather than being prompted to ring 202 when there's a juicy problem.
on 05-02-2014 21:59
on 05-02-2014 22:04
@Anonymous wrote:
@Anonymous wrote:I haven't been around for a while and this thread reminded me why I stay away. I notice that there has been no official comment from O2 in this thread. Is it the case that the O2 community are too busy organising party games to encourage members to stay around or is the case that commenting on O2 policy is not their remit? I would suggest this subject is too hot to handle.
Well this is a customer forum, so by design there will be no official replies, just other customers trying to help each other out. Always sad to see people leave, but good luck with EE.
Kyle,
I don't expect personal replies, but I do expect a response, filtered through the community team. Now that this place is run by O2 and not some gawd awful moderating company, that were partly responsible for killing the boards off, I expect better from O2. But there again, do I really?
Were you and others like you encouraged to come to these forums to help out? There was a sudden rush of O2 staff when the place was dying.
I do object to the fact there are no reliable staff to obtain help from. I recently moved to BT and used their forums to get some installation help. From that point on I received incredible help from forum moderators, on the end of a phone. Pure magic!!
Of course it makes perfect sense, I wouldn't go to anybody else for my Infinity 2 service, because I believe I am getting what I pay for. That used to be the case with O2, no longer.
I can't wait until wifey calls for her PAC. I hope they send her to retentions, so I can listen on loudspeaker. I pity them if they start talking nonsense. I have an awful sting in my tail.
on 05-02-2014 22:15
on 05-02-2014 22:15
This is the sort of thing that should be happening.
Community Manager......
http://community.ee.co.uk/t5/Announcements-News/Terms-amp-Conditions-update/m-p/92416
on 05-02-2014 23:55
on 05-02-2014 23:55