Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Pass on my phone to my daughter

Hi,I've just upgraded to an iPhone5 SE and got a new SIM as part of my upgrade. I'd like to pass on my old iPhone 5S to my daughter. I want to get her a PAYG SIM (I'd put her on a monthly contract, but college student + contract = huge bill). Can I o...

Resolved! help please

So I thought I was upgrading my phone only to go through with my details and find I had created a new contract. Went back through and managed to upgrade but now I have 2 emails about 2 contracts. How can I cancel one of them?

Resolved! Can't change my direct debit?!?!

Hi guysI think this has been answered before but the 'solution' doesn't work?I just need to change my direct debit details but when I go on my O2 there is no 'payment details' tab? If I click on the bills section I just get told what my bill is and t...

Resolved! Unknown increase in data usage?

The past two months I seem to have used all my data but I haven't used my phone any more than I usually do. I really don't understand why this is happening and why I have such an increase in my data usage! Weirdly, it has also happened to my other ha...

Resolved! Pay and go just calls please

I have a Samsung gt-s5360 on pay as you go which I just want to use for making and receiving phone calls. I top -up £15 each month. Unfortunately, each month, after 30 days or so all my remaining credit gets used up by charging me £1 a day for data u...

Resolved! Sim CArd

I took out my contract last September and didnt activate the new number. Does the sim disconnect after a certain period of time as I tried it yesterday and it said no service?Many thanks

Resolved! Second credit check due to 1st handset being incorrect

I sent a handset back as it was incorrect. I've now applied for a new contract as they have received my handset and cancelled the first account. How will I know if th 2nd credit check was successful?I've paid for delivery tomorrow, will I know tonigh...

Sim Swap keeping same number

Hi. I received my new phone yesterday LG G5 (nano sim). It was a pre order through o2 online. I requested to keep same number. My partner set up phone for me and put in new sim before I went online and set up a sim swap. All good until stage 3 when i...

Resolved! Changing Account Name

Hi - I want to change the name & bank details on my phone, essentially transferring the number to my partner, can anyone tell mw know to do this? Thanks

Upgrading via Amazon or CPW

I'm trying to upgrade to a new phone via Amazon or CPW, as they have better deals. However, neither site will do an eligibility check.... Amazon comes back with:"Sorry, we are unable to process your upgrade eligibility at this time.There was an issue...

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