O2 CANNOT PORT MY NUMBER TO SAVE THEIR LIFE!

[clivityuk]

I am SOOO FED UP with this o2 garbage and getting ready to cancel my new contract and phone (under the 14 day cancellation policy)

I dumped my Virgin phone in favor of O2 last week.  So on THURSDAY JUNE 1st at 5:33PM I asked for my old number to be ported.   

We are now at OVER THREE BUSINESS DAYS since the request and NOTHING has been done.  I have reported it via online chat numerous times and they ALL say the same crap: "So sorry" "We understand" "Maybe technical issue" NO ONE AT O2 evidently has a CLUE what the hell is going on. This is simply unacceptable.

This has cost me 2 days of business (I allowed 24 hours for the port as most networks do it SAME DAY!).  I am so fed up with this relationship and its only 5 days old!  Think I have no choice but to cancel and go to a REAL network.  This has been PATHETIC!  Shame on you O2 for duping me!!!!

As you can tell I am *bleep*

[clivityuk]

The port request I made via webchat was evidently never even sent in was the issue.

[clivityuk]

Hey thanks MI5 and jonsie

[jonsie]

Hopefully you are sorted now. As I said in my first post, forget live chat. They just tell you what you want to hear and their incompetence knows no bounds. 

[clivityuk]

Could not agree more, even in my limited experience, jonsie.  Just lip service. Thanks again.

[clivityuk]

You guys are SOOOOOOOOOOO right!!!!  After speaking to a human last night, they ported my number as of 9AM this morning!  Thats how its supposed to work!  Man web chat is awful then!  THANKS GUYS!  All set now, all I had to do was CALL not chat online and it went exactly how it was supposed to go.  Wow just wow......learned my lesson!

THANKS Y'ALL!!!!  MUCHO!

[Cleoriff]

So pleased to hear its all working now @clivityuk

[MI5]

Excellent news mate.
If only you had asked us last Thursday

[jonsie]

So happy you are finally sorted @clivityuk 

[Martin-O2]

Great to hear your number has now been ported over @clivityuk! And welcome to the O2 community 

[clivityuk]

"Excellent news mate.
If only you had asked us last Thursday "


LOL EXACTLY what I thought this morning! But all is well.  You guys are great, O2 is lucky to have folks like y'all as I was upset!  thanks again to all!