Solved: Unable to top up

Anonymous · ‎06-06-2017

Why can I not top up my number

jonsie · ‎06-06-2017

Is this a new sim? If so you need a voucher to top up first time. If it's a different debit card you are using you may need to register it with customer service.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎06-06-2017

Is this a new sim? If so you need a voucher to top up first time. If it's a different debit card you are using you may need to register it with customer service.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎06-06-2017

Payment help thread here, scroll down for PAYG https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎07-06-2017

Hi @Anonymous welcome to the forum!

Any help from the advice from @MI5 and @jonsie (thanks guys!)? Please let us know how you get on and if you are able to top up! Cheers

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