Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! access to bills once my account has closed??

How do i access my bills July August September when my account is now closed and no longer with o2??

Resolved! Upgrade

Hi Please can you advise when i can expect to receive my new phone? Order number ms-[removed] I placed the order on 14/09/17. Thanks Emma

Resolved! BILL PAYMENTS

How do i change the payment dates on my account

Resolved! E-mailed new tariff

I was e-mailed an offer of a new tarrif of 50gb for £25.65 per month. Went on live chat but they didn’t know anything about it

Resolved! Phone being disconnected

Hi, my 10 year old daughter has just shown me messages about her phone being disconnected. I was unaware of this. I am now trying to pay it by phone but the phone has been disconnected. The online account is not working. I'm not sure what to do or wh...

Resolved! I want to cancel my contract

I there, my contract is up on October 3rd 2017 & I wish to cancel my contract .My financial circumstances have changed & I could not afford to upgrade to a new phone & contract. I would like to still keep my existing phone number.i am a BT customer s...

Resolved! What happens when I exceed my monthly data limit.

Hi, I'm on the "O2 Sim Only Data 30D 40GB And More" tariff. I received an email from O2 saying "O2: You've got 20% of your main data allowance left. Once you've used it up, we'll let you know and switch on your extra data so you can continue to use t...

P&G Balance enquiry

Why do I get different Balance reports depending on the method used.Currently *#10# tells me I have a balance of £11.56, and it doesn't change when I make a call/SMS.Texting "BALANCE" to 20202 returns a 'credit allowance' of £1.42. From June this app...

Resolved! 202 not working

When I call from my O2 simplicity mobile I receive a long continuous tone, which appears to indicate that the call cannot be completed

Resolved! lost promo data

I upgraded to the Iphone 8 plus on Friday in an o2 store on to a 10gb tarrif and there was a promotional 10gb which I got as an exisiting customer. I have ported a number across which went thought today and I have lost the promotional 10gb even thoug...

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