Number Ported Over on 23rd July-STILL NOT DONE!

[Hannah2710]

Hi,

I ported my number over from Tesco on 23rd July 2024. Were now on the 12th August and it still hasn't been done. All the advisors keep telling me is that it has gone to their Helix Team (Back office) and it will take 3-5 working days. After those 3-5 working days are up the advisors keep going back to the team for an update, which, surprise surprise, takes another 3-5 working days!

I cant get on systems at work, internet banking and other apps due to the phone number not being correct.

Can anyone help me? I've put in complaint after complaint and I'm not being taken seriously.

[MI5]

@Hannah2710 

Only O2 can help, no one here can access your account.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[Hannah2710]

Thank you very much. I have tried everything you have suggested, expect for twitter. I will try that.