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Extra charge on my bill

JasonH1
Level 1: Joiner
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Hello

Ive been charged extra on my bill as I sent 2 pictures to other IPhones. It’s free to send pictures to other iPhones from iPhones so I’m not sure why I’ve been charged.

 

Thanks

Jason Hollington 

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MI5
Level 94: Supreme
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@JasonH1 

They will have been converted to mms i presume.

It can happen if one or other of the phones has no data connection for iMessage or if sent as sms.

Turn off mms in message settings.

Guide: Accidental MMS Sending and How to Avoid it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151661 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@JasonH1 

They will have been converted to mms i presume.

It can happen if one or other of the phones has no data connection for iMessage or if sent as sms.

Turn off mms in message settings.

Guide: Accidental MMS Sending and How to Avoid it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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