No service after new phone + sim card

[Anonymous]

Hi all, i have just recieved a replacement iPhone 5 after my old one was lost, i have got a new sim card from o2 but when i put it in the phone i can't send messages, make calls, use internet. It displays o2 uk at the top and if i remove the sim it recognises that its been removed, it seems like i am getting no service although i have full bars of signal... Any ideas?

Thanks

[Anonymous · Accepted solution]

Hi

When you reported the phone as lost they will Have placed a bar on your account.

Ring O2 customer services http://www.o2.co.uk/contactus to ask for me the bar to be now lifted and you should be then good to go.

[Anonymous]

Hi, yes but they have given me a new sim and sent me and email saying it has been activated

thanks

[Anonymous]

Hi

Appreciate that but I think the account bar is still in place.

If you use the landline numbers in the link if you can't dial 202 from a working O2 powered phone to call them they will check.

Also it's worth checking your O2 Masts Status via http://status.o2.co.uk just to check they are working ok.

Also try removing the sim, clean it and reinsert and reboot and in the iPhones settings. Settings - General - Reset - Reset Network Settings.

[jonsie]

The block will still be on the account and for obvious reasons they won't send a live sim in the post. A quick call or even using live chat should get it sorted for you. 

[MI5]

It's the account that had the block on it not the sim.
Contact cs and once you pass security they will remove the block.

[Anonymous]

Give customer services a call to get your account unblocked