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No mobile network??

Kat
Level 1: Joiner
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I recently paid my bill which was a day late - I settled it and was told that my internet and outgoing calls would be updated within 10 mins (this was at 6pm last night) - I can ring out,but I still cannot get onto the interner without using home wifi???

 

Anyone help??  Apparantly all online O2 are very busy wink and I cannot ring right now as in work so I can only hope that someone here can help me??

 

Please and thanks slight_smile

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liggerz87
Level 20: Radiant
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You could try the online chat also turn phone off and back on see of that helps if not then best you can do is call o2

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liggerz87
Level 20: Radiant
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You could try the online chat also turn phone off and back on see of that helps if not then best you can do is call o2

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MI5
Level 94: Supreme
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Reboot your phone now and data will be reconnected.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
Level 94: Supreme
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Yes reboot is always necessary whenever a restriction is removed. If you still have problems do let us know.

Maybe you should have a rethink about reinstating the direct debit you cancelled?

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EmilieT
Former Staff
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Hi @Kat, and welcome to the forum Wave 

 

Have you tried rebooting your phone, or reaching out to Customer Service? Did either help?

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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