No mobile network??

[Kat]

I recently paid my bill which was a day late - I settled it and was told that my internet and outgoing calls would be updated within 10 mins (this was at 6pm last night) - I can ring out,but I still cannot get onto the interner without using home wifi???

Anyone help??  Apparantly all online O2 are very busy and I cannot ring right now as in work so I can only hope that someone here can help me??

Please and thanks

[liggerz87 · Accepted solution]

You could try the online chat also turn phone off and back on see of that helps if not then best you can do is call o2

[MI5 Level 94: Supreme]

Reboot your phone now and data will be reconnected.

[jonsie Level 94: Supreme]

Yes reboot is always necessary whenever a restriction is removed. If you still have problems do let us know.

Maybe you should have a rethink about reinstating the direct debit you cancelled?

[EmilieT]

Hi @Kat, and welcome to the forum  

Have you tried rebooting your phone, or reaching out to Customer Service? Did either help?