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Level 1: Joiner
Posts: 1
Registered: ‎17-10-2018
Accepted Solution

No mobile network??

I recently paid my bill which was a day late - I settled it and was told that my internet and outgoing calls would be updated within 10 mins (this was at 6pm last night) - I can ring out,but I still cannot get onto the interner without using home wifi???


Anyone help??  Apparantly all online O2 are very busy Smiley Wink and I cannot ring right now as in work so I can only hope that someone here can help me??


Please and thanks Smiley Happy

Level 19: Quirky
Posts: 1,165
Registered: ‎22-04-2017

Re: No mobile network??

[ Edited ]

You could try the online chat also turn phone off and back on see of that helps if not then best you can do is call o2

Posts: 113,940
Topics: 568
Solutions: 15,330
Registered: ‎04-04-2012

Re: No mobile network??

Reboot your phone now and data will be reconnected.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 83,136
Topics: 577
Solutions: 4,084
Registered: ‎04-01-2009

Re: No mobile network??

Yes reboot is always necessary whenever a restriction is removed. If you still have problems do let us know.

Maybe you should have a rethink about reinstating the direct debit you cancelled?

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: No mobile network??

Hi @Kat, and welcome to the forum Wave 


Have you tried rebooting your phone, or reaching out to Customer Service? Did either help?

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