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No data whilst roaming in the USA!!!

Technojock
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Travel Inclusive Zone Bolt On
No data!
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MikeyTee
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They ‘say’ they’ve lifted the cap, but my experience with things like getting my number ported so far doesn’t fill me with a great deal of confidence. 😂
Message 31 of 109
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JasonR
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Just got back from the US, first trip using O2 in the US, previously was on Three (with no problems at all), when using 3g/4g in the US (San Francisco) if anyone sent me a picture through Whatsapp or iMessenger then I would lose connectivity for the day until I got back to hotel wifi, basically you have to reconfigure your phone apps to only accept text based messages and not do any large data transfers (1mb+) whilst abroad and using 3g/4g otherwise you are hosed for that day.

 

All in all pretty poor. Nowhere near as good as Three's offering where it just works as-if you are at home.

 

Jason.

Message 32 of 109
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Cleoriff
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Yes sadly O2 appear to have made a mess of US travel this year. Whether you are on O2 Travel Inclusive or simply O2 Travel, neither has worked well at all. As you say @JasonR, Three never seems to have any of these issues disappointed

Veritas Numquam Perit

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Message 33 of 109
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jonsie
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My own experiences of O2 when roaming has never been good. They appear to have sorted out roaming within the EU Zone but outside of that I would not and could not recommend O2. It doesn't do what it says on the tin. Always a local sim for me now.

Message 34 of 109
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Cleoriff
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Not forgetting it tends to magically start working when peak holiday times are over....slight_frown

Veritas Numquam Perit

Girl in a jacket
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Scooty997
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Hi all. Leaving for Florida on the 6th October. I have the travel inclusive zone bolt on as part of my iPhone X contract. I will report back on the forums after I’ve been there a few days.
Message 36 of 109
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Cleoriff
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Hi @Scooty997

If I were you I would ring customer services BEFORE you go and remind them you have O2 Travel Inclusive as a bolt on with your tariff and you hope you don't experience all the problems other have!

Seriously if it were me, that's exactly what I would do. https://www.o2.co.uk/contactus

Hopefully this should avoid all the calls you are forced to make whilst in the US

Veritas Numquam Perit

Girl in a jacket
Message 37 of 109
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MI5
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Good luck but unless they have identified and fixed the issue I can’t see it working.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 38 of 109
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Technojock
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@Marjo@EmilieT@MI5 @Martin-O2 grateful for an update on this issue if there is one as it looks like many more folks are experiencing the same problem.

Many thanks

Message 39 of 109
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jonsie
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@Scooty997 wrote:
Hi all. Leaving for Florida on the 6th October. I have the travel inclusive zone bolt on as part of my iPhone X contract. I will report back on the forums after I’ve been there a few days.

Have a great holiday @Scooty997 and yes please, do let us know how you get on smiley

Message 40 of 109
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