Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! cancel my contract

is there any way i can cancel my 02 contract online?

Resolved! Stuck in "credit check"

Hi, Can someone please help? I took out a new o2 contract last Friday (one week ago today), apart from the initial email order confirmation I have received nothing from o2. I have called them 3 times now and they just keep saying that its with the cr...

Resolved! Switching to a pay as u go sim

Hi my contracts ending soon and I am looking to switch to a pay as u go. If I go through a 3rd party (as their deal looks better than 02 direct) to stay with 02 on a sim only can I keep my number

Resolved! not registered on network message

I have recently changed my phone and sim and am now getting a "not registered on network" message on my phone. Why is this and how do I make phone calls as before?

Resolved! Fraud ?

Hi , I got a text from a number under the name UK saying my bill is overdue and saying a need to pay the bill otherwise a 6£ will be added to my next bill and offered me to pay through a secure link, the website and app was down and I was skeptic abo...

Resolved! Contract ending

Hi my o2 contract is ending in a month do I need to give any notice to cancel it.. there's nothing on the website or app about it

Resolved! Using my phone in the isle of Man

I have a pay monthly o2 sim. What do I have to do to use it without massive bills in the Isle of Man?

Banging my head against a brick wall, please help for the headache that is O2 Customer Service

HI, So I have had a totally disastrous time of it with this entire upgrade, from the Salisbury store being unreal to this new issue. I am paying for a data plan on my new Apple Watch Ultra, however do not have the data! I upgraded my watch and phone ...

Resolved! Deals

I was offered 20gb for £8 on additional sim for 12 months. I started the application but didn’t complete and now it had gone

Resolved! Phone cuts out at exactly 14.28 mins every single time

Phone cuts out at exactly 14.28 mins every single time. I have a Galaxy S21 Ultra. I will nit reset my connection settings again and start from scratch. This started in the last few weeks. Please help.

O2

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