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New sony Xperia 1 mkii

AntBAVFC
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Hi I've had the new sony delivered yesterday and haven't had any signal since only WiFi. Can anyone help please
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Cleoriff
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@AntBAVFC 

Check your network status

https://status.o2.co.uk/ 

Veritas Numquam Perit

Girl in a jacket
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gmarkj
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Did you take out a new contract @AntBVAFC or upgrade?
If an upgrade, then use your old sim.
If a new contract you will need to activate the sim.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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TThorne69
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I too have no signal with the supplied 5G sim that came with my Xperia 1 ii. After a restart, I get the message "Sim is not provisioned for voice". My old sim works with the phone, but is not 5G. New sim required.
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MI5
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@TThorne69 

You need to do a SIM swap Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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TThorne69
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Many thanks, I'll try that now.

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AntBAVFC
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Hi all, yeah it was an upgrade I've tried the old sim and it works fine but will I have to do the SIM swap in order to get 5g? Many thanks
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MI5
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@AntBAVFC wrote:
Hi all, yeah it was an upgrade I've tried the old sim and it works fine but will I have to do the SIM swap in order to get 5g? Many thanks

@AntBAVFC 

Yes you will.

Your old SIM is only 4g.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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AntBAVFC
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Thank you for your help
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MI5
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Most welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 10
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