Phone insurance

[Pearlcat]

I'm paying for a sony xperia 1 mk4 and have insurance on this. How do I claim for a scratched screen?

[Cleoriff]

@Pearlcat 

Follow the information in this guide

https://www.o2.co.uk/help/digital-services/o2-insurance 

[Pearlcat]

Absolutly usless links to make a claim. I will never recommend this company as this shafted us with misled sales instore.

[Pearlcat]

https://www.o2.co.uk/contactus this is the link to contact and it's usless.

[Cleoriff]

@Pearlcat 

Try calling  about 8am if possible.

Give O2 a call on  202 or 0344 809 202 (Contract)  4445 or 0344 809 222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

[Oxonian]

@Pearlcat 

If you believe that you have been misled by the staff in an O2 retail store, you are within your rights to make a complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf