New sim

[r0r040]

4 days ago I lost my phone,I was reported on O2 and I followed next steps to claim form ...etc but about three days I'm trying to order a new sim and I can't get in touch with any one from o2 I was trying everything still can't get in touch with o2 customer service to order a new sim...someone can help me please...

[r0r040]

Tks Jonsie

[jonsie]

Pleasure

[r0r040]

I made it this morning I spoke with O2 customer at 8.oo and Tuesday i will receive my new SIM... thanks a lot for your advice

[r0r040]

Tks Jonsie

[jonsie]

Brilliant, glad you are sorted @r0r040 

[r0r040]

Now I have my sim today I just spoke with o2 customer they said in one hour it will be activated but.... On my phone shows me is connected on o2 network but I can't make any call and it was about more than 3 hours ago... Any idea what is going on

[r0r040]

Jonsie maybe can help me.... What I have to do

[jonsie]

Did they say they had removed the bar on the account? It nsounds like they haven't.

Have you tried rebooting the phone again?

[r0r040]

Yes I rebooted 3...4 times

[r0r040]

Yes that guy told me I one hour it will be activated.... It is activated because I can see the network but I can't make any calls...