New sim

[r0r040]

4 days ago I lost my phone,I was reported on O2 and I followed next steps to claim form ...etc but about three days I'm trying to order a new sim and I can't get in touch with any one from o2 I was trying everything still can't get in touch with o2 customer service to order a new sim...someone can help me please...

[r0r040]

And here is the message from o2

Hello Doru,

Your sim swap is underway. It can take up to 24 hours to process, so your new sim will be active by 02/04/2020 13:54. Its default pin will be: 0000

Next time you need to swap sims, you can text 'Swap' to 20220 or go online at https://swapmysim.o2.co.uk

Thanks,
O2