Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How to get a payment back!!

So due to the Covid crisis both myself and my partner being temporary workers have been let go from work. Meaning we now have no income. We have applied for universal credit but it isn’t due until 30th April. 02 have just taken 142 out of my bank acc...

delaying a payment due to coronavirus

Hi.How can you delay a payment due to Coronavirus outbreak?

Resolved! Scam or not??

Hi all I have just received a text, asking me to update my payment details. I was just wondering if anyone else has had anything similar and whether it is a scam or genuine. I have looked at my O2 account and everything seems fine, but I am still con...

Connection problem or invalid MMI code

HiI have an unlocked Samsung S7 Edge with an O2 pay monthly SIM card.My answer phone kicks in too early so I am trying to lengthen it by typing **61*901*11*30# but keep getting connection problem or invalid MMI code.I have restarting, starting in saf...

Resolved! TAKEN MY MONEY

so after days of trying i thought finally, my cards been accepted.. wrong, they took £40 upfront and didnt send confirmation email, once again said my details were incorrect how if they have took money!!!! To make this better i have no way of contact...

Resolved! Mar 2020 Coronavirus pandemic - How can I change my tariff on a temporary basis ?

As a long time O2 customer, my average use of my O2 account is usually fairly low. I am on the minimum sim only rate. I want to do some befrending by phone during this difficult pandemic period and would like to increase my useage to unlimited minute...

Upgrading Sim only contract

Hi,I have a pay monthly sim contract that after 3 months can be now upgraded. I am interested in swapping it for another sim only contract, but now with disney plus. I checked and I can easlily add everything to basket, my only concer is... do I need...

Microsoft payment

How do I stop an Re occurring unknown payment from Microsoft using my o2 phone number. I’ve checked my Microsoft account and there is not a payment set up using my o2 number.

lost my number

I called customer service and wanted to transfer my second number from Virgin Media Company and I gave them my old number with company 02 and after two days they sent me a new sim and they stopped my old number and they told me you asked for that and...

Restrictions

My phones been restricted and won’t even allow me to ring 202 to pay I need my phone as I’m in isolation please help, I have no other phone to use to ring and live chat ain’t working please help

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