Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unpaid bill

Hi I have lost my job due to covid-19, i couldn't pay my bill and my phone has been cut off I can't make important phone calls to order prescription phone universal credit etc , I also have an underlining health problems and live alone , I risk my he...

Why can’t I turn on WiFi and 4G calling

It keeps coming up with contact 02 to turn on WiFi and 4G calling

Deleted a voicemail

I've just deleted an important voicemail by accident. Is there a way to retrieve it? X

Claiming money back

I’m waiting on 150 going back into my bank account which I have been charged for sim contract I have never even received been waiting 3 weeks can anyone help on what I should do as I have just spoke to billing and he said he can’t help me and put the...

Charging a different rate than agreed

i have recently changed tariffs,I was told that because I had been a loyal customer my tariff would be £25 per month instead of the normal £28 a month,I am now being charged £28 per month and there does not appear anywhere to get a satisfactory answe...

Resolved! Why is my bill not what my contract says, even though I have not used anything extra?

I have two accounts and neither are charged the correct amount. I'm being charge 54p too much on one and 94p too much on another. Zero extra charges on both bills. Previously, the correct amount was charged. Anyone got any ideas? Thanks

Resolved! Wrong Network showing on phone

Hi, I've recently bouight a Huawei P30 Pro on 02, switching from EE. When the phone first arrived, before my number had ported over, I put my old EE Sim card in, so that I could contine with the same number until the switch. The switch went through o...

Where is my order

Hi, I ordered a SIM card 2 days ago and it’s showing as delivered and the contract has started (I’ve been billed) please help? My order number is POST8914417

NHS discount - blue light card

I want to switch to a new contract package - 18 months £11pm SIM only 4GB SIM only package. I cannot apply the 25% NHS blue light crad NHS discount. How do I do this? Can't get through to customer services to discuss. Many Thanks

Resolved! Where is my order

Hi I ordered the Apple Watch s5 on 8.4.20 I received all the emails containing the terms and conditions and the email to state order was accepted! Today a week later the upfront payment has been returned! I’ve not had a dispatch email either? Does th...

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