Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! cancelling contract

Does anyone know how i can cancel my contract without calling them? having the same problem as most other people - phone gets cut off and i'm not getting put through to anyone. thanks

Contact

How can I contact somebody from O2? I’ve tried calling and the phone just gets disconnected. You have incorrectly billed to me for several days roaming in Europe when I was not in Europe and I need to have someone contact me on this. Thank you

MIFI Data Only SIM

Hi, We moved house this weekend and unfortunately we have been able to connect normal broadband. I have purchased a MIFI device and the maximum pay monthly tarrif of 50GB of data from O2. This seems to work very well, but I am concerned about the amo...

Delayed Account Payment

Good Morning!I can't get hold of O2 at all (which I totally understand at this time) I need to set up a Promise to Pay and delay my bill payment. I've done this before without issue but always need to speak with them to do. When I call it cuts me off...

Resolved! Return Pay Monthly device, cancel contract

Hi, I was wondering if someone can help. I have an order arriving from o2, and need to cancel the new contract withing the 14 day returns policy and send the device back when it is delivered. Can someone advise do I need to contact customer services ...

O2 Upgrade return

Hi, hopefully someone can help, i have tried to ring to o2 on 202 about 200 times which i have had this phone which was only yestreday which was Wednesday 01st April 2020. I had a huawei p20 pro and tehy said they can upgrade without needing to pay a...

Need a nano sim card...how to order one during lockdown?

I'm happy with my contract, but I've upgraded from a Note 4 to a refurbished Note10+ so I will need a nano sim card. The website says I can get one from an O2 store, but they're all closed for the Corona lockdown... ...the website also says not to ca...

Purchase games

How do I set it up so that I can purchase from the play store and charge it to my phone bill. I'm sure I used to do it that way

Resolved! Changing tariff?

My current tariff isn’t enough data and I’d like to swap to the pay monthly sim offer running at the moment of 100gb for £20. How do I do this? My o2 app doesn’t offer me this deal when I click to change my tariff, they are all a lot more expensive. ...

Cancer and cut off

So, I have cancer and my bill was a bit late. Got cut off, paid the bill days ago and still not back on, despite texts saying it would be put back on. I need to phone the hospital, am alone and no way of using the phone. No way of getting in touch wi...

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