Solved: Re: New phone /contract - Page 2

Anonymous · ‎07-01-2016

Hi ive just got a new contract phone from 02 and thay say its faulty but want me to sign a new contract before they will give me a replacement phone is this correct

Anonymous · ‎07-01-2016

Customer services

MI5 · ‎07-01-2016

You don't have to nor should you.
The phone is faulty so o2 have to replace it with a brand new one, not secondhand, not a refurb.
Call cs on 202 and ask them to arrange a doorstep exchange for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎07-01-2016

@Anonymous when you say customer services, did you actually speak to someone who told you that or was it Live Chat?

I DO NOT WORK FOR O2

Anonymous · ‎07-01-2016

I spoke to a cs adviser

MI5 · ‎07-01-2016

You need to call again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rycal · ‎10-01-2016

Yeah this is not right at all, you are within a period where you are entitled to a replacement. You do not have to sign a new contract.

I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica.

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