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New phone /contract

Anonymous
Not applicable
Hi ive just got a new contract phone from 02 and thay say its faulty but want me to sign a new contract before they will give me a replacement phone is this correct
Message 1 of 16
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15 REPLIES 15

Anonymous
Not applicable
Customer services
Message 11 of 16
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MI5
Level 94: Supreme
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You don't have to nor should you.
The phone is faulty so o2 have to replace it with a brand new one, not secondhand, not a refurb.
Call cs on 202 and ask them to arrange a doorstep exchange for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 12 of 16
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Bambino
Level 84: Resplendent
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@Anonymous when you say customer services, did you actually speak to someone who told you that or was it Live Chat?

I DO NOT WORK FOR O2



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Message 13 of 16
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Anonymous
Not applicable
I spoke to a cs adviser
Message 14 of 16
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MI5
Level 94: Supreme
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Registered:
You need to call again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 15 of 16
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Rycal
Level 19: Quirky
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Yeah this is not right at all, you are within a period where you are entitled to a replacement. You do not have to sign a new contract.
I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica.

Message 16 of 16
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