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Data use is still 4gb but should be 6gb

Lewstewns
Level 1: Joiner
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on ‎17-09-2025 09:53

on ‎17-09-2025 09:53

My data is switching off at 4gb but new contract should be 6gb

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Enlli
Level 70: Enigma
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on ‎17-09-2025 09:59

on ‎17-09-2025 09:59

What allowance is showing in the MyO2 app?

Have you got data usage set to 4Gb on the phone?

Contact O2... Social Media is best

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract)

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎17-09-2025 10:38

on ‎17-09-2025 10:38

@Lewstewns 

Go to settings on phone, find data usage and change 4gb to 6gb.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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