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Frankieeeee · ‎20-05-2018

I ordered a contract Saturday night I paid the upfront cost and it's left my bank I've received 4 emails and my cCA agreement but I can't sign , obviously it's Sunday so won't hear anything but I'm not sure if I've been accepted can anyone help with this. X

MI5 · ‎20-05-2018

Hi @Frankieeeee
Just opening the emails confirms acceptance and as you have had all the paperwork it's a good sign for you, however, no one here can know for sure, so you need to call customer services to check.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-05-2018

Hi @Frankieeeee
Just opening the emails confirms acceptance and as you have had all the paperwork it's a good sign for you, however, no one here can know for sure, so you need to call customer services to check.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎20-05-2018

I'm fairly sure you're fine, just hoping the phone will be in stock....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎20-05-2018

@Frankieeeee Once you have received an email from O2 to say it's been dispatched you will be able to track it online via My O2

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

However, as said, it may be out of stock and in that case you will need to contact customer services (Link above) and ask when they are expecting more.

Veritas Numquam Perit

Frankieeeee · ‎20-05-2018

Thank you for writing back to me I really appreciate it

Cleoriff · ‎20-05-2018

@Frankieeeee wrote:
Thank you for writing back to me I really appreciate it

I hope it all goes well...:smileywink:

Veritas Numquam Perit

MI5 · ‎20-05-2018

Best of luck @Frankieeeee and do let us know how it goes for you.

Welcome to the forum too

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎21-05-2018

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎21-05-2018

Hi @Frankieeeee, now that it's Monday did you manage to confirm your contract was all set up?

Let us know how you get on with this, and welcome to the forum

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Frankieeeee · ‎21-05-2018

Hello. I haven't heard anything today about the contract I haven't been accepted or declined

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