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EXTERNAL COMPANY BILLING MY O2 WIFI ACCOUNT xxxxxxxxxx

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steve131967
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on ‎04-06-2018 20:00 - last edited on ‎04-06-2018 23:07 by Moderator

on ‎04-06-2018 20:00 - last edited on ‎04-06-2018 23:07 by Moderator

I am being charged by Net Real Solutions £4.50 per week for something I know nothing about. Its amazing how they manage so easily to charge bills to my 02 account when I have signed nothing to allow them to do so?

Its for games? Well O2 how do we resolve this one considering you are uncontactable to say the least!

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MI5
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‎04-06-2018 20:03 - edited ‎04-06-2018 20:49

‎04-06-2018 20:03 - edited ‎04-06-2018 20:49

Hi @steve131967

See our help guide here please https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Edit to remove phone number from header.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎04-06-2018 20:03 - edited ‎04-06-2018 20:49

‎04-06-2018 20:03 - edited ‎04-06-2018 20:49

Hi @steve131967

See our help guide here please https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Edit to remove phone number from header.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎04-06-2018 20:41 - last edited on ‎04-06-2018 23:07 by Moderator

on ‎04-06-2018 20:41 - last edited on ‎04-06-2018 23:07 by Moderator

Use the link to contact the company directly and then ask customer service to add a charge to mobile bar on your account.

Social Media Support ~ O2 Facebook Messenger
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Bambino
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on ‎04-06-2018 20:44 - last edited on ‎04-06-2018 23:07 by Moderator

on ‎04-06-2018 20:44 - last edited on ‎04-06-2018 23:07 by Moderator

@steve131967 This is not O2. This is a community forum for customers. See the link provided.

I DO NOT WORK FOR O2



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