Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No network abroad

Hello. After arriving in Poland, it is not known. I reset the phone, pulled out the card, and nothing worked on. He is still looking for a network. I put in a different card and the phone works. Thank you for your answer

Resolved! Upgrade issues

I have tried to upgrade online, to a tariff with a new phone.I am only getting the option to upgrade to a SIMO tarrif, any ideas why?Thanks

Resolved! How long until I get disconnected?

Hi there, I moved my phone number on to an O2 pay and go sim card because I will be out of the UK for a few years and want to keep my number without paying monthly for a contract. I was told by my broker that so long as I make a chageable call at lea...

Problem with WWE scam charges

Hi, Is anyone else having the same problem?I have been scammed by Bounce.mobile out of £160 - according to their contact email person, someone signed me up to receive videos from World Wrestling(!!) on 21 March 2017 at 1am (like, I'd be awake then!),...

Resolved! Trial International Bolt On changes

Just warning other potential victims. I have been a loyal O2 customer for years and used their International Favourites until they decided to terminate that deal. I was then transferred to a trial International Bolt on which, for Eastern Europe, shou...

Resolved! DATA CHARGES UNKNOWN IPHONE 5S

I have just received my latest bill and to my shock, horror I have £200+ data charges. When I've looked into settings I noticed roaming was on. We haven't been out of the coutry so could this be the cause of all the data usage? If not, what else coul...

Resolved! Cooling off period

In the contract it states that you can exercise your right to withdraw from the contract by visiting one of the o2 stores. Has anyone actually done it via the stores? I only ask this as the salesperson in the o2 store said it had to be done via custo...

Resolved! OLD BILLS

How do I get copies of bills for the last 5 months?

Resolved! Direct debit

So when I set up my refresh payment plan in the o2 store I gave my bank details for the direct debit payments. Now it is my understanding that o2 will contact my bank to set up this payment method. And I do not have to do anything other than to have ...

O2 not working on 2G?

I've recently bought an O2 PAYG SIM to use in a 2G only device. It will not work at all - I just get "No Network" or "Emergency Calls Only". I spend about an hour and a half on online chat yesterday, got passed around at least three people and nobody...

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