Solved: Bill

Courtney1 · ‎26-04-2018

I am struggling to pay my phone bill everyone month as my income has changed recently, I pay £76 a month and can’t afford it anymore. Is there any way of lowering the cost ?

Bambino · ‎26-04-2018

@Courtney1 You need to speak to customer service. https://www.o2.co.uk/contactus Call. Do not use Live Chat. They may be able to work out a payment plan for you, but it will curtail the use of your phone.

I DO NOT WORK FOR O2

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Bambino · ‎26-04-2018

@Courtney1 You need to speak to customer service. https://www.o2.co.uk/contactus Call. Do not use Live Chat. They may be able to work out a payment plan for you, but it will curtail the use of your phone.

I DO NOT WORK FOR O2

MI5 · ‎26-04-2018

The only way to lower your bill would be to pay off the device plan if on a refresh contract.
This would leave you just the airtime bill to pay if you wanted to keep it going or you could cancel the airtime for free and switch to sim only or PAYG.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎26-04-2018

It's imperative that you call them straight away and ask for the payment management team before your next bill. Call 202.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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