@Hassu
You need to download the Virgin connect app and run the tests contained within, then you can order the pods if the app accepts there is an issue.
https://www.virginmedia.com/broadband/connect-app
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
