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Hassu · ‎08-11-2024

I'd like to get the wi fi boost devices that has been offered when I extended my contract

MI5 · ‎08-11-2024

You need to download the Virgin connect app and run the tests contained within, then you can order the pods if the app accepts there is an issue.

https://www.virginmedia.com/broadband/connect-app

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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gmarkj · ‎08-11-2024

You need to contact VM to get those @Hassu , assuming that you have VOLT on your VM account.

https://www.virginmedia.com/help/how-to/broadband/wifi-pods

https://www.virginmedia.com/help/how-to/broadband/order-wifi-pods#:~:text=Are%20Virgin%20Media%20WiF....

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎08-11-2024

@Hassu

You need to download the Virgin connect app and run the tests contained within, then you can order the pods if the app accepts there is an issue.

https://www.virginmedia.com/broadband/connect-app

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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