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Anonymous
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New SIM... £9.94 Balance - Too low to get allowance!?

I'm new to O2, and have just activated my P&G SIM. Unfortunately, I'm seeing the following message in my account:

 

"Your balance was too low to get your monthly allowance. Top up to get your allowance."

 

I should have £10 of credit, yet my account is showing only £9.94!?

 

I haven't sent any texts (which I guess would explain the 6p difference), so can anyone explain what's going on? How can I fix this, without having to bump my account up by at least £5?

 

I'm not sure if it's of any relevance, but I'm using a Nokia Lumia 630 phone.

 

Thanks

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Anonymous
Posts: 0

Re: New SIM... £9.94 Balance - Too low to get allowance!?

If you speak to online live chat I've known them to return a small amount so you can get your top Up. If it's been an error.

http://www.o2.co.uk/contactus
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Posts: 95,290
Topics: 543
Solutions: 12,085
Registered: ‎04-04-2012

Re: New SIM... £9.94 Balance - Too low to get allowance!?

I would also ask if they could tell you where the 6p has gone so you will know for the future as it seems to be a strange amount.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Re: New SIM... £9.94 Balance - Too low to get allowance!?

Thanks for the prompt responses. I'll give the chat a go...
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Anonymous
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Re: New SIM... £9.94 Balance - Too low to get allowance!?

It happened to me not too long ago and they returned thesmall amount so I could then refresh my allowances.

Let us know how you get On please.
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Posts: 95,290
Topics: 543
Solutions: 12,085
Registered: ‎04-04-2012

Re: New SIM... £9.94 Balance - Too low to get allowance!?

Good luck - I can't see them refusing you 6p in all honesty Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: New SIM... £9.94 Balance - Too low to get allowance!?

All sorted. They refunded the 6p, no questions asked. Very painless.

Apparently, some phones (the iPhone was mentioned) send a text when a SIM is activated.
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Anonymous
Posts: 0

Re: New SIM... £9.94 Balance - Too low to get allowance!?

Good news.

Thank you for updating your thread.
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Posts: 95,290
Topics: 543
Solutions: 12,085
Registered: ‎04-04-2012

Re: New SIM... £9.94 Balance - Too low to get allowance!?

A sensible outcome - good to hear Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)