Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120420 Views
  • 27 replies
  • 5 kudos

Problems using credit card for O2 pay and go top up

Since I had a new credit card I have not been able to use it to top up on my pay and go. I am getting a message that the transaction has been declined but I have spoken to the bank and they are not even receiving the request from O2 to be able to dec...

Anonymous by Not applicable
  • 967 Views
  • 4 replies
  • 0 kudos

Changed upgrade date ?

I was due to upgrade on 11/11/10 , I did this but then the following day saw the same phone with a substantial saving on another site. I contacted o2 ,they couldn't match the offer so i returned phone and cancelled upgrade. I then applied for new pho...

Anonymous by Not applicable
  • 585 Views
  • 4 replies
  • 0 kudos

O2 Logo

Please, please, please I have asked various places, but could someone tell me how to turn off the O2 UK logo on my Tocco Lite so I haven't got it across my daughter's eyes on my Wallpaper, thanks.

Anonymous by Not applicable
  • 845 Views
  • 5 replies
  • 0 kudos

PAYG to Contract

I have recently got a Blackberry Curve 3G on a 24 month contract and when I go to view my bill online I get this message..."For some reason we do not have a pay monthly online bill associated with the "username and password" you have signed in with.T...

Anonymous by Not applicable
  • 769 Views
  • 5 replies
  • 0 kudos

Cancel an upgrade - I want my iPhone back!

HelloLast Sunday (5th December) I upgraded my o2 iPhone to a HTC Desire HD via the Carphone Warehouse store in Bridgwater, Somerset.Unfortunately I have had a number of problems with the phone including poor battery life and slow response to commands...

Anonymous by Not applicable
  • 2624 Views
  • 13 replies
  • 0 kudos

I want my old number plzzz

Hi I recently lost my iPhone at tesco i called o2 customer serves to ask for replacement sim card but the women deeding ask for my address so that she can send me my simcard I also tried to do it online but I still havnt got any answer from o2 could ...

Anonymous by Not applicable
  • 949 Views
  • 7 replies
  • 0 kudos

Tarrif change/cancellation query

hey guysi am curious as to if i lower mt current tariff, what would be the cancellation period?for example, i am currently on an Online 25 tarrif for 24 months. This expires in july/august. I would like to lower my tarriff to the lowest possible one ...

Anonymous by Not applicable
  • 1152 Views
  • 4 replies
  • 0 kudos

vat rate changing to 20%

just got a text from o2 telling me the vat rate on my bill will go up to 20% on the 4january 2011 to see how this will afect you go to the main 02 page.

Anonymous by Not applicable
  • 1383 Views
  • 14 replies
  • 0 kudos

O2 have effected my credit rating?? Help?

Hi.A bit of a long story, but any advise would be gratefully recieved. A red entry has appeared on my credit report with Experian in relation to an account I had with O2. I opened an account with O2 on 24/02/2009, and closed it in July 2009 (via emai...

Anonymous by Not applicable
  • 2365 Views
  • 6 replies
  • 0 kudos

web bolt on

curious in couple of months i can upgrade my phoneso it means renewing contract.will i lose my unlimited web bolt on since they stopped doing it?

Anonymous by Not applicable
  • 1157 Views
  • 5 replies
  • 0 kudos