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Anonymous
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upgrade charges?

my contract runs out on the 23rd oct 2014 but i could ring up from the 23rd september 2014 for a free upgrade. i rang and set this all up yesterday and it was explained my first bill was going to be a lot higher. ive gone online and looked at recent charges and it says ive got a £125.00 upgrade bill credit on my next bill - what is this? surely i shouldnt be getting charged for anything and it should just run straight from one contract into the other? please help.

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Posts: 104,460
Topics: 552
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Registered: ‎04-04-2012

Re: upgrade charges?

If it's a bill credit it means O2 have given you £125.00
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,567
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Registered: ‎04-01-2009

Re: upgrade charges?

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Anonymous
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Re: upgrade charges?

Hi Stephi_baker, we can surely try to help but I think we may need a bit more inf. U say u have a 125.00 upgrade bill credit, well a credit wouldnt be a contract cancelation fee so it sounds like something else.

What is the description next to the amount and does it show as -£125.00?

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Anonymous
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Re: upgrade charges?

Like everyone have said if its credit than O2 gave it to u...
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Anonymous
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Re: upgrade charges?

it says this:

previous bill date: 23 sept 14

next bill date: 23 oct 14

what ive used: 4.28

other charges and credits: -£125.00

recent charges to date: -£120.72

 

when i clicked on the other charges and credit it just says: upgrade bill credit -£125.00

im really thick about things like this but now im concerned all this money will be going out of my account on my next bill - as i say the lady explained my first bill with my new phone would seem steep but i wasnt expecting this. (the tariff ive gone for is £18.00 per month) hope this helps?

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Posts: 80,567
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: upgrade charges?

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Anonymous
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Re: upgrade charges?

thank u everyone - this is why i normally get someone else to sort it all out for me because it doesnt take a lot for me to get confused. i have no idea why they would of given it to me but hey ho happy days Smiley Happy

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Posts: 104,460
Topics: 552
Solutions: 13,527
Registered: ‎04-04-2012

Re: upgrade charges?

It could be a retention bonus but as said it's credit so be happy Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: upgrade charges?

It sounds like a retention credit, it may be for resigning with o2 or the handset that u wanted would have been chargeable and was credited back. Anyway happy days!!It's a credit !Cheers