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Anonymous
Posts: 0

New phone

I've recently paid for an early upgrade and I've kept the same number, the people in the shop said that it would take 76 hours for my old phone to deactivate and the number on my new phone to activate, it's now been nearly a week and still nothing has happened and I'm having to use my old phone, I've rang up O2 but just been put on hold and then not answered! feeling very frustrated and don't no what to do!
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Anonymous
Posts: 0

Re: New phone

[ Edited ]
Have you tried turning the phone off and on to reset the connection ?
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Posts: 90,229
Topics: 539
Solutions: 11,783
Registered: ‎04-04-2012

Re: New phone

Do this yourself in case the previous request failed http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 72,839
Topics: 556
Solutions: 3,456
Registered: ‎04-01-2009

Re: New phone

[ Edited ]

Have you ported your number from another network?

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Posts: 90,229
Topics: 539
Solutions: 11,783
Registered: ‎04-04-2012

Re: New phone


@jonsie wrote:

Have you ported your number from another network?


It was an early upgrade mate.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 72,839
Topics: 556
Solutions: 3,456
Registered: ‎04-01-2009

Re: New phone

The misinformation of 76 hours threw meSmiley Embarassed

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Level 64: Magistrate
Posts: 13,041
Registered: ‎31-03-2010

Re: New phone

Where does the O2 shop get this 76 hours from? The last time I swapped my sim in store it took 20 minutes for the new card to activate.

I DO NOT WORK FOR O2

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Posts: 90,229
Topics: 539
Solutions: 11,783
Registered: ‎04-04-2012

Re: New phone

Indeed - It's usually a few hours at most....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: New phone

[ Edited ]

So 76 hours?! No idea! Assuming it's a sim swap, the timescale for that is up to 24h. I would sugest either ring 202 again or ask web chat to check if the sim swap has gone trough. And can you tell us what the old and new phones r? just to make sure u do need a sim swap...

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Anonymous
Posts: 0

Re: New phone

A sim swap did once take 2 days to complete for me. Rare tho as others took minutes depending on how busy the network is.