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New SIM... £9.94 Balance - Too low to get allowance!?

Anonymous
Not applicable

I'm new to O2, and have just activated my P&G SIM. Unfortunately, I'm seeing the following message in my account:

 

"Your balance was too low to get your monthly allowance. Top up to get your allowance."

 

I should have £10 of credit, yet my account is showing only £9.94!?

 

I haven't sent any texts (which I guess would explain the 6p difference), so can anyone explain what's going on? How can I fix this, without having to bump my account up by at least £5?

 

I'm not sure if it's of any relevance, but I'm using a Nokia Lumia 630 phone.

 

Thanks

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Anonymous
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If you speak to online live chat I've known them to return a small amount so you can get your top Up. If it's been an error.

http://www.o2.co.uk/contactus

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Anonymous
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If you speak to online live chat I've known them to return a small amount so you can get your top Up. If it's been an error.

http://www.o2.co.uk/contactus
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MI5
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I would also ask if they could tell you where the 6p has gone so you will know for the future as it seems to be a strange amount.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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Thanks for the prompt responses. I'll give the chat a go...
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Anonymous
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It happened to me not too long ago and they returned thesmall amount so I could then refresh my allowances.

Let us know how you get On please.
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MI5
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Good luck - I can't see them refusing you 6p in all honesty slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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All sorted. They refunded the 6p, no questions asked. Very painless.

Apparently, some phones (the iPhone was mentioned) send a text when a SIM is activated.
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Anonymous
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Good news.

Thank you for updating your thread.
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MI5
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A sensible outcome - good to hear slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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