Network

SJ · ‎03-10-2019

Is anybody else having issues with 4g not working and trouble staying connected in a phone call both using WiFi and traditional also sending texts?

Anonymous · ‎03-10-2019

Hello @SJ

Have you checked the O2 Coverage to see if there is any issues in your area? They could be doing maintenance on one of the masts. If not have you tried reporting this issue on the O2 Network App.

Cleoriff · ‎03-10-2019

@SJ

Check your network status here https://status.o2.co.uk/

Veritas Numquam Perit

Charlotte2019 · ‎04-10-2019

Yes! I have had this problem for 2 weeks. O2 just keep palming it off as a handset or sim issue. Talking to them on the online chat on Saturday I got disconnected twice whilst they were ordering me a replacement sim. No sim has arrived and I keep getting no live chat available when trying to speak to someone again. I am getting so frustrated with this issue.

MI5 · ‎04-10-2019

@Charlotte2019

Pop in to your local O2 shop for a free SIM replacement.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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