on 16-01-2021 14:05
on 16-01-2021 14:07
on 16-01-2021 14:09
on 16-01-2021 14:11
on 16-01-2021 14:11
on 16-01-2021 15:01
on 16-01-2021 15:01
on 16-01-2021 15:11
on 16-01-2021 15:16
on 16-01-2021 15:16
@Maggs In that case you'll need to call customer service. Numbers are here: Guide: Coronavirus Community Help and Support
Use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.