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On O2 cannot send a text to O2 a number (21500l given by O2 themselves

Karen731
Level 1: Joiner
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Hello

 

I am on O2.

 

I have never been able to send any text to O2 numbers. I can receive from them but cannot send to their numbers. No problems sending or receiving texts from other non O2 numbers.

 

I am trying desperately to send a text to 21500 an O2 number which I was asked to do by O2 but it keeps saying failed.

 

Have checked the message centre in network settings and it is correct 

+447802000332

 

Thank you

Message 1 of 8
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Enlli
Level 66: Unequalled
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+447802092035 for PAYG 

+447802000332 for Pay Monthly

Best bet is to contact O2

Guide: How to find help & contact O2 #

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 8
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MI5
Level 94: Supreme
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@Karen731 

Check you haven't blocked premium numbers in your message settings.

Even though this us free to send to, your phone wouldn't know and would block it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 8
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Karen731
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That is the same messaging centre I have. It did not work.

Message 4 of 8
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Oxonian
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You are therefore @Karen731 back to @Enlli's advice above and the need to contact O2 ; you will appreciate that this is a customer to customer community and we cannot access accounts or do anything direct to resolve your problem. 👍 

Message 5 of 8
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MI5
Level 94: Supreme
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or check for premium text blocking.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 8
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Karen731
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I have told O2 before I saw this message, the person could not think of what the problem might be.

 

I will contact them again.

Thank you.

Message 7 of 8
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Oxonian
Level 32: Blockbuster         
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@Karen731 wrote:

I have told O2 before I saw this message, the person could not think of what the problem might be.

 

I will contact them again.

Thank you.


Good luck @Karen731 and let us know how you get on. 👍

Message 8 of 8
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