on 16-01-2021 14:49
on 16-01-2021 14:53
16-01-2021 14:55 - edited 16-01-2021 14:56
16-01-2021 14:55 - edited 16-01-2021 14:56
@Salesteam Edit: The answer is no, unless it's only a phone you bought and not one with a contract. This is not the retail team. This is a customer community. Customer service numbers are here: Guide: Coronavirus Community Help and Support
Also below is alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.