Hello I want to cancel contracts with this my numbers

[Jolanta1990]

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MI5 · Accepted solution]

@Jolanta1990 

Guide here Guide: Cancelling Your Contract 

Flagged

[Bambino]

@Jolanta1990 This is not O2. This is a customer community. You need to speak to customer service.

This site can be viewed by anyone. Remove the phone numbers. Go to the down facing arrow above the date and time in your post and click Edit Reply to remove your numbers.

Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

There's also this guide, but I don't think it can be used for multiple numbers: Cancelling your contract - An updated guide - O2 Community

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[Sadrine]

Yes

[Sadrine]

Hello, i would like to cancel the contract of my Daughter, because she does not live in the UK anymore.

She has not been using her phone for more than a year and i am still paying the bill.

the problem is that she has lost the SIM card so we can’t receive the the text message that you are sending. 

is there another way to do it please. Either by sending to her email or my email address

[Removed]

kind regards

[Removed]

[MI5]

@Sadrine 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

Guide: Lost or Stolen O2 Device? - How to Report it 

Guide: Cancelling Your Contract