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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 9893 Views
  • 1 replies
  • 1 kudos

E-SIM

I swapped my phone through insurance because it was damaged and am now having issues reinstalling the e-sim. I was sure to deactivate it on my old phone prior to formatting and exchanging it.

HG2 by • Level 1: Joiner
  • 588 Views
  • 3 replies
  • 0 kudos

order

Hi I have received an email about my order NC**********. I have not placed any order ?? Can you explain please Thanks

Top up

Just topped up but says balance 0

Rah by • Level 1: Joiner
  • 323 Views
  • 1 replies
  • 0 kudos

About Billing

I have a question about my bill. Normally, I had to pay 10£ for a month. Now, I received my bill for this month and it is 17.99£. Can I ask you why?

PUK code

My phone has locked me out and I need a PUK code I live alone and do not other numbers that I can ring O2 from so how do I get the code to unlock my phone

Account blocked in O2 app

I am a new customer and trying to access My O2 app, but it seems my account is blocked.Need some help to register

gbiato by • Level 1: Joiner
  • 401 Views
  • 1 replies
  • 0 kudos

02 sim

Can I please cancel just my 02 SIM card as I don’t use it, I want to keep my wifi package but just cancel my 02 monthly sim payment - I will pay the bill but then would like to cancel the sim

02 sim

can I please cancel just my SIM card as I don’t use it at all I can pay my overdue bill but I want to cancel just my sim card

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