Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎31-05-2020
Accepted Solution

Need to talk to customer services

Need to talk to customer services and doesn’t matter what options I take on the call I get hung up on. Sick of having my phone restricted by them when my payment date is the 10th of the month and they cut me off 10 days before the bill is due every month!!
Highlighted
Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: Need to talk to customer services

@Charley 

All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎03-06-2013

Re: Need to talk to customer services

I need to speak to someone re a possible scam
Highlighted
Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: Need to talk to customer services

@Trishy 

As above:

All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎05-04-2020

Re: Need to talk to customer services

can i request my pac code through the O2 app
Highlighted
Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: Need to talk to customer services

@MSB 

Guide: How to get your PAC 2019 Update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)