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Posts: 117,655
Topics: 576
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Registered: ‎04-04-2012

Re: Navigating to download bill screen

Looks fine to me.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
Topics: 580
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Registered: ‎04-01-2009

Re: Navigating to download bill screen

It says all it needs to say now @gmarkj Smiley Happy

Most customers who now find themselves where they need to be in relation to their bill will certainly now be able to work anything else out. Getting there was the main  issue for customers.

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Posts: 7,650
Registered: ‎18-02-2016

Re: Navigating to download bill screen

Good work @gmarkj! This nicely fills a gap in the guides available on the forum. very well done. 

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Posts: 18,227
Topics: 144
Solutions: 111
Registered: ‎11-04-2012

Re: Navigating to download bill screen

Super tutorial, thank you!

 

The bit that should land you at the older-style bill page, where you can view past bills and download any of them, has been broken for a number of days now it seems, both ways to that screen landing me at something like that below.

 

Way 1: View and print older bills

Way 2: Download and print latest bill

 

Diagnostic Information 
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1006527376&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=ef7b5db9-f6fb-4e89-8736-a6d78153e175 
   Error Code: o20x13212072ae 
   Userid: unauthenticated 
   Date/time: 12/07/2017 12:03:58

 

Don't know

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Posts: 117,655
Topics: 576
Solutions: 16,538
Registered: ‎04-04-2012

Re: Navigating to download bill screen

O2 are currently investigating an issue with this.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,650
Registered: ‎18-02-2016

Re: Navigating to download bill screen

[ Edited ]

I hope to have an update on this one soon @pgn appreciate your patience Smiley Wink

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Posts: 18,227
Topics: 144
Solutions: 111
Registered: ‎11-04-2012

Re: Navigating to download bill screen

I wait, with bated breath... Handshake

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Posts: 83
Registered: ‎26-04-2013

Re: Navigating to download bill screen

@pgn

 

Take it easy. I am having this problem since a month ago... I had to ask O2 to send me a copy of my airtime bill as well as the device bill for this month.

Posts: 18,227
Topics: 144
Solutions: 111
Registered: ‎11-04-2012

Re: Navigating to download bill screen

I last used it without issue on 02-June-2017, so it's been broken since shortly after that?  Wow!Jaw-dropping

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