Hi, anyone help with this problem?
Every month when I click on "download and print latest bill" it just takes me to an error screen with the below message, and I cannot access. Everything else on my online account is fine. This is either a server or browser or link error, but I can't be the only customer this is happening to!! Can anyone point me in the direction of how to get this sorted from O2? Oh, and where it says "report the problem by clicking here" that just takes me to the O2 general help page - useless.
Thanks
David
There’s a Problem
There’s been a problem getting the page you want.
Please try again by clicking here.
If you continue to see this error message, please report the problem by clicking here and provide the error message below.
Diagnostic Information
URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1016657105&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=391fb1a0-a850-42b5-88eb-897da28960f4
Error Code: o20x13212072ae
Userid: unauthenticated
Date/time: 28/01/2024 11:55:19
