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NO SERVICE

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Rach7
Level 1: Joiner
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on ‎03-11-2018 05:04

on ‎03-11-2018 05:04

ive recently got the new iphone xr - i’ve tried setting it up but it keeps coming up no service. ive tried the manually keying in, ive tried resetting, ive tried turning aeroplane mode on n off but still nothing.. HELP
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Cleoriff
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‎03-11-2018 08:33 - edited ‎03-11-2018 08:41

‎03-11-2018 08:33 - edited ‎03-11-2018 08:41

@Rach7

Some troubleshooting tips here for a No Service error message

Includes checking service status, updating carrier settings, checking sim etc

https://www.ikream.com/2018/11/how-to-fix-no-service-error-on-apple-iphone-xr-calling-and-texting-se...

You could remove your sim and reinsert it.

 

Edited to add this handy video from O2

https://community.o2.co.uk/t5/Discussions-and-Feedback/O2-Guide-to-Network-Issues/m-p/1158158#M10320...

Veritas Numquam Perit

Girl in a jacket

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adamtemp64
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on ‎03-11-2018 07:32

on ‎03-11-2018 07:32

Is it a new SIM card or an old one ?
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Cleoriff
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‎03-11-2018 08:33 - edited ‎03-11-2018 08:41

‎03-11-2018 08:33 - edited ‎03-11-2018 08:41

@Rach7

Some troubleshooting tips here for a No Service error message

Includes checking service status, updating carrier settings, checking sim etc

https://www.ikream.com/2018/11/how-to-fix-no-service-error-on-apple-iphone-xr-calling-and-texting-se...

You could remove your sim and reinsert it.

 

Edited to add this handy video from O2

https://community.o2.co.uk/t5/Discussions-and-Feedback/O2-Guide-to-Network-Issues/m-p/1158158#M10320...

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎03-11-2018 09:09

on ‎03-11-2018 09:09

@Rach7 check your SIM is activated https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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dgilbert2
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on ‎03-11-2018 19:10

on ‎03-11-2018 19:10

@Rach7 have you got this resolved now? Call customer services if not to check your sim/acccount as above.

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