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Posts: 112,227
Topics: 565
Solutions: 14,958
Registered: ‎04-04-2012

Re: NHS O2 Open

It may not be NHS01 that's registered to your specific email but customer services should be able to check that for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 6
Registered: ‎15-05-2018

Re: NHS O2 Open

Just an update,

I spoke to customer services and it turns out, the previous support adviser i spoke to changed my registered email address from my personal one to my work one. No idea why but i assume that is the reason i kept getting a "invalid email" statement come up.

 

No idea why this happened, when i did not ask and was not told this would be done. Shocking customer service from O2 today. The person i have just spoken to has put in an O2 discount claim form (i think thats what its called!) so i now have to wait 5-10 working days for an email. Still not resolved, no idea if it has even worked but i guess ill find out in 10 days time. Hopefully sooner as my 28 days to apply the code will be before that date. We shall see.

Posts: 112,227
Topics: 565
Solutions: 14,958
Registered: ‎04-04-2012

Re: NHS O2 Open

Keep on to them every couple of days to make sure they do as they say they will and good luck.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 1
Registered: ‎03-09-2020

Re: NHS O2 Open

I am having the same problem. I have the correct code for my company but it is saying my work email is invalid, which it isn’t. Can not get through to customer service as they are only taking urgent calls due to covid. Can anyone advice?
Posts: 112,227
Topics: 565
Solutions: 14,958
Registered: ‎04-04-2012

Re: NHS O2 Open

@Kimbers 

Say fraud or upgrade to get put through.

Try these numbers too Guide: Coronavirus Community Help and Support 

Guide: O2 Open & Friends and Family discounts - How to sign up 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)