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Level 1: Joiner
Posts: 6
Registered: ‎15-05-2018
Accepted Solution

NHS O2 Open

Hi guys, I’m trying to set up my O2 open account and it’s telling me my work email address is invalid.
I have contacted customer services twice already about this and no one seems to help. Does anyone know what I can do? Other than uploading my payslip.
My email address is definitely valid, I’ve been using it for the past month!
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Posts: 106,049
Topics: 554
Solutions: 13,955
Registered: ‎04-04-2012

Re: NHS O2 Open

See our help here and check the part about checking your code which needs to match your email address
https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 91,174
Topics: 747
Registered: ‎14-01-2013

Re: NHS O2 Open

Hi @Susan41658  Follow the advice in this link

https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

a step by step guide which you will find useful. Look at the part which tell you from registration onwards...

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Level 1: Joiner
Posts: 6
Registered: ‎15-05-2018

Re: NHS O2 Open

Thanks. I’ve looked and my code matches my email address (both have NHS in them). Still says invalid
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Level 1: Joiner
Posts: 6
Registered: ‎15-05-2018

Re: NHS O2 Open

Thanks. Have done this and had no luck. Starting to get fed up with O2 support, seem to be going round in circles
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Posts: 106,049
Topics: 554
Solutions: 13,955
Registered: ‎04-04-2012

Re: NHS O2 Open

[ Edited ]

Did you do the text check?

 

Code Check and confirmation process: You can text OPEN followed by the company name to 61202 and it will confirm your eligibility and the O2 Open code to use. Make sure you try different variations of your company name if unsuccessful with one version. ie, NHS, health service, health trust, etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 6
Registered: ‎15-05-2018

Re: NHS O2 Open

@MI5 I did. And got NHS01 through. Entered that online and submitted. Then asked to enter my email address, and when I click register, it just tells me to enter a valid work email address, which I have done
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Posts: 106,049
Topics: 554
Solutions: 13,955
Registered: ‎04-04-2012

Re: NHS O2 Open

I would call customer services and get them to manually put it through for you.
I can only assume there is a glitch with the website at the moment.
Are you within the first month of upgrading or starting a new contract as per the eligibility requirements?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 6
Registered: ‎15-05-2018

Re: NHS O2 Open

@MI5 I took the contract out 28/04 so definitely within the 28days, that was my first check too!
I’ll give customer services a call, for the third time today. Fingers crossed third time lucky
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Posts: 91,174
Topics: 747
Registered: ‎14-01-2013

Re: NHS O2 Open

It should work if you have entered the correct code and NHS email address. As said the system must be having an off day, so give CS a call. Best of luck @Susan41658

*The Game Is On*

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